Program Overview

bolt Protect provides expansive damage and malfunction coverage for your smartphones, tablets, and laptops. bolt’s Device Protection program is designed to give you peace of mind and ensure that you can quickly and easily get reconnected to your digital life through an integrated claims process with convenient repair and replacement options.

Enjoy your device protection powered by bolt.

Your plan covers screen cracks, liquid damage, and accidental damage.

If damage occurs, start your claim.

Submit a claim within 30 days of the occurrence of damage using the “Start a claim” link above.

In order to process your claim you will need proof of ownership, the device’s IMEI number, and the date and details of the incident.

Choose a convenient repair center, local walk-in options are available.

bolt Protect provides you with a list of preferred vendors for even faster claim processing.

Get your device repaired or replaced.

Pay a deductible based on the value of your device and whether it is repairable or needs replacement.

Covered Device(s) Retail Bands Repair Service Fee Replacement Service Fee
Covered Devices retailed below $500 $49.00 $99.00
Covered Devices retailed from $500.01 to $999.99 $99.00 $199.00
Covered Devices retailed $1,000 and above $149.00 $299.00


Frequently Asked Questions

IT Consultant

Question About Your Program

If you haven’t activated your account, simply login with the email address used at time of purchase and create a password. You will then need to register your device using the phone’s IMEI and upload a wireless bill showing that this device was on an active wireless network at time of the incident.

Your devices IMEI can be found on the device under settings, or by logging into your wireless carrier account and viewing your devices.

Your claim must be reported within 30 days from when the incident occurred.

Once your claim has been approved, you will be directed to one of bolt’s preferred repair vendors. You may also take the device to a repair provider of your choice. Be sure to save your receipt and upload it to the claims site to be reimbursed.

We will ship you a replacement device. If your device cannot be replaced, bolt may choose to issue a cash reimbursement for the value of your claimed device.


We’ve got all the inside info you need right here in our Resource Center. Check the library below for the Coverage Details and Terms & Conditions of your plan.

Program Overview

This program may change or be modified during your term. Please refer to this website for the most current program information.

Claims may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. If the exact model is not available, the replacement will be of like kind and quality. This coverage may provide a duplicate of other sources of coverage.