How it works
With FutureProof powered by bolt, every smartphone on your wireless bill is protected. Whether it’s a cracked screen, a malfunctioning camera or water damage, you have 24/7 online claims access to get your phone back up and running fast.
| Device Retail Price | Service Fee For Repair | Service Fee For Replacement [1] |
| Up to $500 | $49 | $99 |
| $500 or greater | $99 | $199 |
[1] Every effort will be made to fix your damaged device. If the device is not repairable, the replacement service fee will apply.
Service fees apply per approved claim as determined by bolt. The service fees noted above are the only fees required when receiving repair or replacement under this program.
Transforming the way the world protects digital devices
“I’m so glad I got device protection from bolt. After dropping my phone and breaking the screen, bolt was able to help me find a repair shop close by. I was able to have my phone fixed and good as new within a day. Their team was great and made the whole process so easy; couldn’t be happier!”
Frequently Asked Questions
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Which devices are eligible for coverage?
This plan covers all active smartphones on your postpaid or prepaid wireless bill. Tablets, wearables, and other non-phone devices are not covered.
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Who in my household is covered?
Coverage applies to all smartphones on the FuturePass account holder’s wireless bill.
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What types of damage are covered or not covered by FutureProof?
Coverage includes mechanical and electrical failures as well as accidental damage, such as drops, cracked screens, and liquid damage. Theft, loss, and cosmetic-only damage that doesn’t affect functionality are not covered.
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When does my coverage start, renew, and end?
Coverage begins once you opt in through the Earn tab in the Future app and stays active as long as your FuturePass subscription is active. There is a 30-day waiting period after opt-in before you can file a claim. If you cancel your FuturePass subscription, your coverage will remain active through the period you’ve already paid for and will end after that.
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What do I need to file my claim?
Activate your account or log in with the email address associated with your FutureCard account and create a password. You will then need to register your device using the phone’s IMEI and upload your wireless bill.
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Where do I find my IMEI
Your device’s IMEI can be found in “device settings”, or by logging into your wireless carrier account and viewing your devices.
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How many claims can I make?
You can make up to two (2) claims per rolling 12-month period.
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What is the limit of liability per claim?
Each claim you file has a maximum limit of liability of $1,000.
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How long do I have to file my claim?
Your claim must be reported within 30 days from when the incident occurred.
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Do I need to file a claim before repairing my device?
Yes. Claims must be submitted and approved before any repair or replacement. Repairs done without an approved claim may not be reimbursed.
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Where do I take my device to be repaired?
Once your claim is approved, bolt will direct you to a preferred repair vendor, or you may choose your own. Be sure to save and upload your receipt for reimbursement.
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What happens if my device cannot be repaired?
If your device can’t be repaired, bolt will ship you a replacement device. If your device cannot be replaced, bolt may choose to issue a cash reimbursement for the value of your claimed device
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What should I do if I get a new phone during my coverage period?
There is no need to register a device until it’s time to file a claim.
Resources
We have got all the inside info you need right here in our Resources Center.
Check the library below for Coverage Details and the Terms & Conditions of your plan.
Program Overview and Terms & Conditions
This program may change or be modified during your term. Please refer to this website for the most current program information.
Claims may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. If the exact model is not available, the replacement will be of like kind and quality. This coverage may provide a duplicate of other sources of coverage.
*Terms and conditions apply. See futurecard.co/legal/rewards for details. FuturePass is an optional paid membership that unlocks additional benefits and rewards. Fees may reduce earnings. Membership terms apply. See futurecard.co/legal/futurepass for details.