How it works
eufyCare covers your security equipment for malfunctions and defects. If something goes wrong, getting a replacement is easy.
There are no costs to file a coverage claim, and you’ll never pay a service fee for a replacement device.
Your Security is Only as Good as Your Equipment
Rest Assured
With eufyCare, you can rest assured that if your equipment malfunctions or fails, a replacement is just a few clicks away.
Frequently Asked Questions
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What is covered under my eufyCare?
eufyCare (and eufy extended coverage) covers malfunctions and mechanical failures
beyond your regular 12-month OEM coverage period. -
Which of my devices are covered?
Coverage is provided when an extended coverage is purchased on an individual device.
Extended coverage is also included with subscriptions for eufy security monitoring
when purchased in a bundle. -
What do I need to file my claim?
Valid purchase order number. Serial number of the defective item (must match the
product in question). -
How can I get technical support on my eufy product?
For extended coverage included with subscriptions for Pro-Monitoring Service, please
visit: https://service.eufy.com/expertsecure-system
For extended coverage purchased on an individual device, please visit:
https://service.eufy.com/ -
How many claims can I make?
Extended coverage allows for an unlimited number of claims but may not exceed the
value of the original purchase price of your bundle or device. -
Will I need to send in my device if I’m making a coverage claim?
eufy may require you to send in your malfunctioning device for triage prior to issuing a
replacement. -
How long do I have a coverage?
Please refer to your specific plan’s Coverage Details / Terms & Conditions for info.
-
Where will my replacement equipment come from?
Replacement equipment comes directly from eufy.
Resources
We have got all the inside info you need right here in our Resources Center.
Check the library below for Coverage Details and the Terms & Conditions of your plan.
Program Overview and Terms & Conditions
This program may change or be modified during your term. Please refer to this website for the most current program information.
Claims may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. If the exact model is not available, the replacement will be of like kind and quality. This coverage may provide a duplicate of other sources of coverage.