Program Overview

Enrolling in our device protection program is a snap! Sign up when you buy your new phone to get immediate coverage. Or, enroll any time after your purchase and coverage will start in 30 days. Please note that your device must be fully operational at the time of program activation in order to enroll.

Coverage includes loss, theft, accidental damage and malfunction (after the manufacturer’s warranty). View our program guide for the full rundown of program pricing, coverage and details.

Device Retail Value Monthly Premium Deductible
$0 – $249.99 $5.95 $75.00
$250.00 – $399.99 $5.95 $100.00
$400.00 – $549.99 $5.95 $150.00
$550.00 – $999.99 $9.99 $200.00
$1000.00 – $1500.00 $10.99 $250.00
> $1500.00 $13.99 $450.00

Frequently Asked Questions

IT Consultant

Question About Your Program

It’s easy and secure. First, click the start claim button at the top of this page. You will be redirected to a login screen to activate your account if you have not done so already.
Step #1 Click Activate account.
Step #2 Enter your information – Name, Email address, etc.
Step #3 Check your email to confirm.
Step #4 Login. You are all set to start your claim.

If you have an approved claim prior to May 1st, 2022, go into any Chat Mobility store to get your replacement device.

Your device is covered for accidental damage, malfunction or mechanical failure, lost or theft.

You may file two claims in a rolling 12 month period


We’ve got all the inside info you need right here in our Resources Center. Check the library below for your program guide, insurance certificate and other information pertinent to your plan.

Program Disclosures & Policy Documents

This program may change or be modified during your term. Please refer to this website for the most current information. We will not cover loss or damage caused directly or indirectly by any of the exclusions listed in the complete Insurance Coverage Certificate and Service Contract. PLEASE READ THE SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT COVERED.

Claims may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. Replacement of “accessories” may be with generic or non-original manufacturer accessories. If the exact model is not available, the replacement will be of like kind and quality. You are not required to purchase insurance to activate wireless service. This coverage may provide a duplicate of other sources of coverage. You may cancel at any time.