Program Overview
With Ledger Replace, powered by bolt, you’ll never pay a service fee for your damaged hardware wallets. View our Resources section below for the full rundown of program coverage and details.
Ledger Replace provides the following:
- Three years of accidental damage coverage
- Two years additional coverage for device breakdown
- One year of Ledger Limited Warranty
Eligible Devices:
- Ledger Nano S+
- Ledger Nano X
- Ledger Flex
- Ledger Stax
- Ledger Nano Gen5
Testimonial
“Filing a claim with the Ledger Replace plan was quick and painless. The process was simple, communication was clear, and I had my replacement in no time. Really impressed with how smooth everything was!“
-Tom K.
Frequently Asked Questions
-
What do I need to file my claim?
If you haven’t activated your account yet, log in with the email address you used to purchase your Ledger device, create a password, and you’re ready to file your claim.
-
How long do I have to file my claim?
You must report your claim within 30 business days from when the loss occurred.
-
How will I receive my replacement device?
Once your claim is approved, in-stock replacements will ship within two business day.
-
What do I do with my damaged or malfunctioning device?
You will receive a return label with your replacement device. Place the device being returned (if applicable) into the box your replacement device came in, place the pre-printed return label on the box and drop the box at a UPS store or USPS facility.
-
If I don’t have a deductible, why do you need my credit card?
If you do not return your damaged or malfunctioning device upon receipt of your replacement, you will be charged a non-return fee up to the value of your device.
-
Why was my claim rejected?
Your claim may be rejected if your claim details are outside of the coverage terms. For a complete list of policy terms and exclusions, refer to the Ledger Replace Terms & Conditions. If you have any further questions, please contact Bolt.
-
How many claims am I allowed to file?
You may file one claim in a 12-month period.
-
How do I check my claims status?
Once you make a claim, you can check its status online at https://selfservice.boltinsurance.com/prod/ui/ledger/account/login.
-
What device will I receive as a replacement?
We strive to replace your device with an exact model match. If we cannot match the model, you may receive a device that is like-kind and quality. The device color may be different.
-
Is my replacement device covered under manufacturer’s warranty?
Yes. Your replacement device will assume any remaining period available under the 1-year limited warranty period of your original Ledger device.
-
How do I cancel coverage?
Yes, you can cancel coverage. Within the first 14 days of coverage, contact Ledger support to request cancellation. After the first 14 days, log in to your Bolt portal to request cancellation.
Resources
This program may be changed or modified during your term. Please refer to this website for the most current information. We will not cover damage caused directly or indirectly by any exclusions listed in the complete Plan Terms & Conditions. PLEASE READ THE FULL PLAN TERMS & CONDITIONS CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES, AND WHAT IS AND IS NOT COVERED.
Program Disclosures & Policy Documents
Claims may be fulfilled with replacement products and parts, which may be new, refurbished, or of a different color and meet the manufacturer’s specifications. If the exact model is not available, the replacement will be of like kind, quality, and functionality. This coverage may provide a duplicate of other sources of coverage. You may cancel at any time.