How it works
With MobileMAX powered by bolt Protect, every smartphone in your home is protected.
Whether it’s a cracked screen, a malfunctioning camera or water damage, you have 24/7 online claims access to get your phone back up and running fast.
| Device Retail Price | Deductible for Repair | Deductible for Replacement [1] |
| Up to $500 | $49 | $99 |
| $500 or greater | $99 | $199 |
[1] Every effort will be made to fix your damaged device. If the device is not repairable, the replacement deductible will apply.
Transforming the way the world protects smartphone devices
“I am so glad I got smartphone protection from ARW Home. After dropping my phone and breaking the screen, it was so easy to find a nearby repair shop and I was able to have my phone fixed and good as new within a day. Their team was great and made the whole process so easy—couldn’t be happier!”
Frequently Asked Questions
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What do I need to file my claim?
If you haven’t activated your account, simply log in with the email address used at time of purchase and create a password. You will then need to register your device using the phone’s IMEI and upload a wireless bill showing that this device was on an active wireless network at time of the incident.
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Where do I find my IMEI?
Your devices IMEI can be found on the device under settings, or by logging into your wireless carrier account and viewing your devices.
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How long do I have to file my claim?
Your claim must be reported within 30 days from when the incident occurred.
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How many claims can I make?
You can make up to two (2) claims during your coverage period.
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Where do I take my device to be repaired?
Once your claim has been approved, you will be directed to one of bolt’s preferred repair vendors. You may also take the device to a repair provider of your choice. Be sure to save your receipt and upload it to the claims site to be reimbursed.
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What happens if my device cannot be repaired?
We will ship you a replacement device. If your device cannot be replaced, bolt may choose to issue a cash reimbursement for the value of your claimed device.
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What is the limit of liability per claim?
Each claim you file has a maximum limit of liability of $1,000.
Program Overview and Terms & Conditions
This program may change or be modified during your term. Please refer to this website for the most current program information.
Claims may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. If the exact model is not available, the replacement will be of like kind and quality. This coverage may provide a duplicate of other sources of coverage.