No, you can complete your device registration when you are ready to file a claim.

You can file up to 2 claims over a rolling 12-month period.

If you haven’t activated your account, simply login with the email address used at the time of purchase and create add your password. You will then need to register your device using the phone’s IMEI and upload a wireless bill showing that this device was on an active wireless network at time of the incident.

If your device was purchased less than 12 months ago and has not been exposed to liquid or physical damage, you may be covered under your manufacturer’s warranty at no cost to you.
If you are experiencing a functional fault with your device due to defects in material, design, or workmanship without the device being subjected to any of the following, check with your manufacturer before filing a claim:
Damage of any kind
Water or liquid of any kind
Unauthorized changes to the hardware or operating system
Learn more about the warranties of manufacturers:
– Samsung
– Apple

Your device IMEI can be found on the device under settings, or by logging into your wireless carrier account and viewing your devices.

Your claim must be reported within 30 days from when the incident occurred.

bolt offers a hassle-free claims experience. Once your claim is approved, you have the option to choose from bolt’s preferred repair locations near you or you can visit a provider of your choice. Be sure to save your receipt and upload it to the claims site to be reimbursed. Once bolt receives the repair center invoice, bolt will issue reimbursement within two business days. If a repair center is not located near you, a mail in repair option may be available.

bolt will ship you a replacement device. bolt strives to replace your device with an exact model match. If they cannot match the model, you may receive a device that is of like-kind and quality. (Color and model may be different.) If your device cannot be replaced, bolt will issue a cash reimbursement for the value of your claimed device. Reimbursement amounts for non-repairable devices are determined by bolt and reflect the current market value of the device.

bolt will send a return label with your replacement device. Simply place the return label on the box, put the device inside, seal the box and drop into any USPS mailbox.
Before you send your device to bolt, be sure to do the following:
– Back up your data, photos, etc.
– Remove screen locks
– Remove SIM card
– Remove case and any other accessories

Refer to the deductibles section for more information.

To check claim status, please visit the self-service portal and login.

Please direct all billing inquiries to DeviceProtectClaims@boltinc.com
If you cancel within the 30-day waiting period until your policy takes in effect, you won’t be charged (effectively a full refund).
If you cancel after 30 days, you will receive a prorated refund less any claims. If there was a claim you will likely not receive a refund because that will have exceeded the purchase price.

Great question! Your device protection plan and homeowners’ policy are independent from each other. If you report a claim for a device, it won’t influence your homeowner’s policy.

Claims are approved instantly based on eligibility and details provided by the customer. However, there may be delays if the device is unknown or if additional information is needed from the customer.